General Terms & Conditions

General Terms & Conditions

This website is operated by McGee’s Entertainment, s.r.o, Týnská 1053/21, 110 00 Praha 1, IČO: 24807621, DIČ: CZ2480762, registered in the Czech Republic, Městský soud v Praze, oddíl C, vložka 176093.
Use of this website constitutes your acceptance of these terms and conditions and our cancellation policy. We reserve the right to change the terms and conditions at any time by posting changes online.
We are not responsible for the content of any external website to which a hypertext link from this website exists.
Please note that programs and prices are subjects to alteration. We reserve the right to change the content of the website without prior notice.
We are not responsible for any interruption of service due to mechanical failure, accidents, heavy traffic, weather conditions, or other circumstances beyond our control. In this case, we reserve the right to provide an alternative option.
Where the tour involves services provided by an external supplier (e.g. boat cruises and restaurants) we are not responsible for cancellations made by the supplier. In this event we will endeavour to provide alternative activities or, if this is not possible, we may refund the value of the activity not provided.
When booking any activity you need to be physically and medically fit to meet the requirements of that activity. If you are unsure of any such issues, you can contact us and we will gladly find out the details for you.
Public tours, private tours or group bookings are payable in advance. Costs vary depending on your requirements.
Customers are obliged to stay with their group and the guide. Separation from the group can result in being left behind and may incur expenses for which the customer will be liable.
Customers who are abusive, intoxicated or whose behaviour is generally disruptive may be refused admittance to the tour or, if this behaviour becomes evident during the tour, may be asked to leave. In this event, no refund will be given.
Any complaints must be raised immediately by coming in person to our office or by email to info@trips-tickets.com. Complaints raised retrospectively will not be accepted.
No refund will be given for unused tickets.
We are not responsible for items lost or stolen during the course of your activity. Please ensure you have all your belongings with you during the activity, or that you have collected them all if the tour or activity requires you to deposit them for any reason (i.e. in a cloakroom).
Refunds are available for tours purchased from us up to 24 hours before the tour is due to start, except in the circumstances stated below. No refunds will be given after this time, however where possible an alternate date or time may be offered. Cancelation policy for private tours is 14 days before the tour is due to start.
No refunds will be given in the event you do not attend your tour. The tour departs promptly from the ticket centre and it is your responsibility to arrive on time. If you arrive late, however, you may be offered an alternative time or date for your tour if one is available.
Tours run with a minimum of 2 people. There is a possibility of cancellation after confirmation if there are not enough customers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund.
McGee’s Entertainment s.r.o. reserves the right to cancel any tour at any time, in which case, if circumstances permit, an alternative time or date will be offered. If an alternative time or date cannot be provided, a full refund will be given.
We do not operate any tours on December 24th, 25th, 31st

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